Terms and Conditions – Jalapeno Restaurant
1- Introduction
Welcome to Jalapeno Restaurant! By accessing our website, placing an order, or dining with us, you agree to the following Terms and Conditions. These terms ensure a smooth experience for both you and our team. Please read them carefully before using our services.
2- Website Usage Policy
Users are allowed to access and use your website for personal, lawful purposes only. They must not:
- Copy or reuse content without permission
- Attempt to hack or disrupt the website
- Use the site for illegal or abusive activity
Any violation of these rules may result in the user being blocked or facing legal action.
3-User Account Responsibility
If a user creates an account on your site, they are responsible for:
- Keeping their login details confidential
- Any activity that happens under their account
- Notifying you immediately if they notice unauthorized access
Users must agree to maintain the security of their accounts at all times.
4-Payment and Refund Policy
All payments made through the website are processed via secure payment gateways. Refund policies should be clearly stated, for example:
- Physical products can be returned within 7 days
- Digital services may be non-refundable
- Refund requests are reviewed case-by-case
This section helps build trust and manage customer expectations.
5- Reservations Policy
Jalapeno accepts reservations via phone, website, or supported apps. Please arrive on time; reservations are held for 15 minutes. We may release your table if you are late without notice. For large groups (6+), a deposit may be required.
6-Food Allergies and Dietary Restrictions
While we take food allergies seriously, please be aware:
- Our kitchen handles common allergens (gluten, nuts, dairy, etc.)
- We cannot guarantee cross-contamination will not occur
- Always notify our staff of any food allergies before ordering
7-Refund and Cancellation Policy
Because food is prepared fresh, refunds are only offered under the following circumstances:
- Incorrect or missing items (reported within 30 minutes)
- Quality issues (with photo proof if delivered)
- Refunds are issued at management’s discretion
We do not offer refunds for personal taste preferences.
8- Intellectual Property
9- Changes to Terms
Jalapeno reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with a revised update date. Continued use of our services implies agreement with the latest version.
